Privacy Policy

1. Who we are

SunDynamics (“we”, “us”, “our”) is a robotics hardware company based in Stellenbosch, South Africa. This policy explains how we handle personal information collected through sundynamics.co.zaand related subdomains (the “Site”).

Data controller contact: info@sundynamics.co.za
Postal address: 15 de Beer Street, Stellenbosch, 7600, South Africa.

2. What information we collect

Information you give us. If you contact us by email (for example via an enquiry link on the Site), we receive your email address, your name (if provided), and the contents of your message.

Information collected automatically. Our hosting and content-delivery providers may automatically log technical information such as your IP address, user agent, requested URL, referrer, and timestamp for the purposes of delivering the Site, preventing abuse, and ensuring security. We do not use these logs to build advertising or behavioural profiles.

Cookies and similar technologies. The Site does not set tracking, analytics, or advertising cookies. Strictly necessary technical storage may be used by the browser to remember your theme preference (light/dark) and similar UI state. No consent banner is shown because no non-essential cookies are used.

3. Why we use your information (legal bases)

We process personal information only where we have a lawful basis to do so. Under South Africa's POPIA and, where applicable, the EU/UK GDPR, our bases are:

• Contract / pre-contract steps — to respond to your enquiries and provide the products or information you requested.
• Legitimate interests — to operate, secure, and improve the Site, and to keep records of communications.
• Legal obligation — to comply with applicable record-keeping, tax, and regulatory requirements.

4. Who we share information with

We do not sell personal information. We share it only with service providers who process it on our behalf, including:

• Web hosting and content-delivery providers that serve the Site.
• Email providers used to send and receive correspondence.
• Professional advisors (legal, accounting) where strictly necessary.

Some providers may be located outside South Africa or the European Economic Area. Where this is the case we rely on appropriate safeguards (such as standard contractual clauses) for any cross-border transfers.

5. How long we keep information

We keep enquiry correspondence for as long as needed to address the request and for a reasonable follow-up period, after which it is deleted or archived in line with our retention schedule and any legal obligations.

6. Your rights

Depending on your location, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal exceptions.
• Object to or restrict certain processing.
• Request a portable copy of information you provided to us.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at info@sundynamics.co.za. South African residents may also contact the Information Regulator at inforegulator.org.za.

7. Security

We use reasonable technical and organisational measures to protect personal information, including HTTPS in transit and access controls on our systems. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.

8. Children

The Site is not directed to children under the age of 18, and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date above will reflect any material changes. Significant changes will be highlighted on the Site where appropriate.